Your details stay personal.

Controller and contact

Prime Monte Concierge is operated by DOO Montebarbering, Budva, Montenegro, PIB 03222004. For privacy questions or requests, contact us through the website enquiry form or via WhatsApp/phone at +382 68 900 300.

This notice is prepared for the Montenegrin personal-data framework and, where applicable to you, the EU General Data Protection Regulation (GDPR).

Information we process

Please do not send passport data, health information, payment credentials or other sensitive details unless we specifically ask for them for a confirmed service.

• Your name and the phone or WhatsApp contact you provide.
• Dates, arrival point, requested service and the details you enter in the enquiry form.
• Messages and instructions exchanged through the website, WhatsApp, phone or email.
• Operational details needed to coordinate a stay or service, including preferences you choose to share.
• Limited technical and security logs created by the website hosting provider.
• Your language-prompt choice, stored in browser local storage if you answer the language suggestion.

Purposes and lawful bases

• To answer an enquiry and take steps you request before a service is agreed.
• To provide and coordinate confirmed concierge services.
• To communicate with you about a request, booking, change or issue.
• To keep security, accounting, contractual and dispute records where required.
• To protect guests, staff, partners and our legitimate business interests.
• Where consent is required, only after that consent has been requested and given.

Who receives information

Information is shared only when needed: with the concierge team, carefully selected local partners and suppliers, website hosting and customer-management providers, communication services you choose to use, and professional advisers or authorities where the law requires it.

We do not sell personal information or use guest details for unrelated marketing.

International processing

Some hosting, communication or messaging providers may process information outside Montenegro or the EEA. Where required, transfers are limited to what is needed and protected by appropriate contractual or legal safeguards.

If you contact us through WhatsApp or another third-party channel, that provider processes the conversation under its own terms and privacy notice.

Retention

Enquiry information is kept while we handle the request and for a reasonable follow-up period. If the enquiry leads to services, relevant records are kept for the engagement and then only for applicable accounting, limitation, dispute or legal periods.

When information is no longer needed, it is deleted or anonymised where practicable.

Your rights

You also have the right to complain to the competent supervisory authority. In Montenegro this is the Agency for Personal Data Protection and Free Access to Information; where GDPR applies, you may contact your local EU/EEA authority.

• Request access to your personal data.
• Ask for inaccurate or incomplete data to be corrected.
• Request erasure or restriction where the law allows it.
• Request a portable copy of information you provided, where applicable.
• Object to processing based on legitimate interests.
• Withdraw consent where processing is based on consent.

Security and confidentiality

Access is limited to people who need it to handle your request. We use reasonable organisational and technical measures, while no website or messaging channel can guarantee absolute security.

Private client details are treated as confidential and are not published or shared for promotional use.

Children

Our services are directed to adults. Children’s information is processed only when a parent, guardian or authorised representative provides it for a confirmed family or travel arrangement.

Changes and requests

We may update this notice to reflect changes in the website, services or law. The current version is published on this page. To exercise a right or ask a question, use the enquiry form or contact +382 68 900 300.